Pairing Issues

Having trouble pairing your server to your SeaWise account? Here are the common causes.

"Code Expired"

Pairing codes expire after 10 minutes. If you see this message:

1. Go back to the client web UI (http://your-server-ip:8082)

2. Click Start Pairing to generate a new code

3. Enter the new code on the SeaWise dashboard within 10 minutes

"Code Already Used"

Each pairing code can only be used once. If someone already approved this code (including you from another tab), generate a new one.

"Invalid Code"

Double-check the code. It's 10 characters — make sure there are no extra spaces and no characters are mixed up (e.g., 0 vs O, 1 vs l).

Code Not Appearing

If clicking Start Pairing doesn't show a code:

1. Check that the container is running: docker logs seawise

2. Verify the client can reach the API: curl -s https://api.seawise.io/api/health

3. Restart the container: docker restart seawise

Can't Find the Connect Page

Enter the pairing code at seawise.io — look for the Connect Server option after signing in.

Server Already Paired

If the client shows it's already connected to an account and you want to pair to a different account:

1. Click Disconnect in the client web UI

2. Confirm the disconnection

3. Start a new pairing

Still Can't Pair?

Email us at [email protected] with the output of docker logs seawise.