Getting Support

If you can't find the answer in this help center, we're here to help.

Contact Us

Email: [email protected]

What to Include

To help us resolve your issue quickly, include:

1. What you're trying to do — a brief description of your goal

2. What's happening instead — the error message or unexpected behavior

3. Client logs — run docker logs seawise and include the output

4. Your setup — Docker run command or compose file, and what OS/platform you're using

Useful Commands

Before contacting support, gather this information:

# Client logs (last 50 lines):
docker logs --tail 50 seawise

# Container status:
docker ps -a | grep seawise

# Docker version:
docker version --format '{{.Server.Version}}'

# Check connectivity to SeaWise:
curl -s https://api.seawise.io/api/health

Release Notes

Check the GitHub releases to see if your issue has been fixed in a newer version.