> For the complete documentation index, see [llms.txt](https://docs.seawise.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.seawise.io/legal/terms-of-service.md). # Terms of Service **Last Updated:** October 7, 2026 **Effective Date:** October 7, 2026 for new accounts. For existing accounts, November 6, 2026, or earlier if you accept these Terms in the app. These Terms of Service ("Terms") govern your access to and use of the Seawise.io platform, including the website at seawise.io, the Seawise.io API, the Seawise.io Client software, portals, and all related services (collectively, the "Service"). The Service is operated by Seawise.io ("Seawise.io", "we", "us", or "our"), based in Ontario, Canada. By creating an account, signing in, installing the Seawise.io Client, or using any part of the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. *** ## 1. Description of Service Seawise.io lets you securely make self-hosted applications running on your own servers reachable over the internet. The Service provides: * **Seawise.io Client:** Software installed on your server that creates encrypted tunnels to our infrastructure. * **Tunnel Infrastructure:** Managed relay servers that route traffic between the internet and your self-hosted applications. * **Access Control:** Sign-in, session management, and sharing, so you control who can open your apps. * **Portals:** Pages that group your apps so you can share them with people you add, or publicly with anyone who has the link. * **Custom Domains:** On eligible plans, the option to serve a portal from a domain you own. * **Web App:** A management interface at seawise.io for configuring servers, apps, portals, and access. Seawise.io acts as a conduit for network traffic between your self-hosted applications and the people you allow to reach them. We do not host, store, or control the content served by your applications. *** ## 2. Eligibility You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Service. By agreeing to these Terms, you represent that you meet this requirement. *** ## 3. Accounts ### 3.1 Account Owners To connect servers and share apps, you must create an account using a valid email address or a supported sign-in provider (such as Google or GitHub). You agree to: * Provide accurate and complete registration information. * Maintain the security of your account and sign-in methods. * Promptly notify us of any unauthorized use of your account. * Accept responsibility for all activity that occurs under your account. ### 3.2 People You Share With If someone shares a portal or app with you and you sign in to view it, you also have an account and these Terms apply to your use of the Service. You may only use what has been shared with you, and the owner of the portal or app can remove your access at any time. We reserve the right to suspend or terminate accounts that violate these Terms. *** ## 4. Acceptable Use You agree to use the Service only for lawful purposes and in compliance with all applicable laws. You are solely responsible for all content, data, and applications you make reachable through the Service, including what people you share with, and visitors to anything you make public, can see and do. **You must not use the Service to:** * Host, distribute, or facilitate access to illegal content, including but not limited to child sexual abuse material, content that violates intellectual property rights, or content that facilitates illegal activities. * Distribute malware, viruses, or other harmful software. * Conduct or facilitate phishing, fraud, or social engineering attacks. * Launch denial-of-service attacks or otherwise attempt to disrupt the Service or third-party systems. * Run open proxies, VPN exits, or other services that relay third-party traffic to the wider internet. * Mine cryptocurrency or run computationally abusive workloads through the tunnel infrastructure. * Circumvent or attempt to circumvent access controls, rate limits, or usage restrictions. * Resell, sublicense, or commercially redistribute access to the Service without our written consent. * Make available apps that violate the laws of Canada or the jurisdiction in which you reside. We reserve the right to investigate and take action (including suspension or termination) against any user who, in our sole discretion, violates this section. See the full **Acceptable Use Policy** for detailed guidelines. *** ## 5. Sharing, Public Portals, and Custom Domains ### 5.1 Sharing With People You Add When you add someone to a portal, they can sign in and open the apps in that portal. You can see the email addresses of the people you add and how much data each of them has used through your apps. You are responsible for who you add and for removing access when it is no longer needed. ### 5.2 Public Portals and Apps If you make a portal or app public, anyone with the link can reach it without signing in. You are responsible for anything that is reachable this way. Traffic from public visitors counts toward your bandwidth allocation. To protect other users and the Service, we may disable public access to any portal or app at any time, including in response to abuse reports or automated abuse signals, with or without notice. ### 5.3 Custom Domains If you connect a custom domain, you confirm that you own or control that domain. To serve it securely we obtain TLS certificates from a public certificate authority (currently Let's Encrypt). Certificate issuance is published in public certificate transparency logs, so your custom domain name will be publicly visible. We may stop serving a custom domain that is misconfigured, no longer verified, or used in violation of these Terms. *** ## 6. Plans, Billing, and Payment ### 6.1 Free and Paid Plans Seawise.io offers both free and paid subscription plans. Features, bandwidth limits, and server and app limits vary by plan. Current plan details are available on our website. ### 6.2 Billing Paid subscriptions are billed through our third-party payment processor (currently Paddle). By subscribing to a paid plan, you also agree to our payment processor's terms of service. Our payment processor acts as the Merchant of Record for all transactions, handling payment processing, sales tax, and billing on our behalf. ### 6.3 Free Trial Your first paid subscription may include a 14-day free trial. A payment method is required to start the trial. If you do not cancel before the trial ends, your subscription begins and you are charged automatically. Each account may use one free trial. ### 6.4 Bandwidth Limits Each plan includes a monthly bandwidth allocation, which includes traffic from people you share with and from public visitors. If you exceed your allocation, access to your apps may be restricted until your allocation resets or until you purchase additional bandwidth. ### 6.5 Cancellation You may cancel your subscription at any time from the billing page in the web app. Upon cancellation: * Your paid plan remains active until the end of the current billing period. * After the billing period ends, your account will be downgraded to the free plan. * You will not receive a prorated refund for the remaining time in the billing period. ### 6.6 Refunds Please see our [Refund Policy](/legal/refund-policy.md) for details. Seawise.io offers a free tier and a free trial so you can evaluate the Service before paying. Refunds are handled on a case-by-case basis for billing errors and service issues. ### 6.7 Auto-Renewal Paid subscriptions automatically renew at the end of each billing period (monthly) at the then-current subscription price. You will be charged automatically unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period. ### 6.8 Price Changes We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle after the notice period. *** ## 7. Privacy and Data Processing Your use of the Service is also governed by our **Privacy Policy**, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in the Privacy Policy. We process personal data in accordance with PIPEDA (Canada), GDPR (EU), and CCPA (California) as applicable. Third-party service providers who process data on our behalf are bound by their data processing terms to handle your data securely and only for the purposes we specify. Our service providers and the data they process are listed in our Privacy Policy. *** ## 8. Intellectual Property ### 8.1 Our Property The Service, including the Seawise.io Client software, website, API, documentation, and all associated intellectual property, is owned by Seawise.io and protected by Canadian and international copyright, trademark, and other intellectual property laws. ### 8.2 License to Use We grant you a limited, non-exclusive, non-transferable, revocable license to use the Seawise.io Client software and access the Service in accordance with these Terms. ### 8.3 Your Content You retain all rights to the content and applications you make reachable through the Service. We do not claim ownership of your content. By using the Service, you grant us only the technical permissions necessary to route traffic to and from your applications. ### 8.4 Open Source Components The Seawise.io Client includes open source components, each governed by their respective licenses. A list of open source components and their licenses is available in the Client's source repository. *** ## 9. Availability and Support ### 9.1 Uptime We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. ### 9.2 Modifications We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes. ### 9.3 Support Support is provided on a best-effort basis via email at . Paid plans may include enhanced support options as described on our website. *** ## 10. Data and Security ### 10.1 Traffic Handling Seawise.io routes traffic between the internet and your self-hosted applications through encrypted tunnels. We do not inspect, store, or modify the content of your application traffic. To route traffic and keep the Service secure, our gateway may add, remove, or adjust HTTP headers and cookie attributes, and we log limited request metadata (such as IP address, time, URL path, and response status) for sign-ins, errors, security, and abuse prevention, as described in our Privacy Policy. ### 10.2 Encryption Connections between the Seawise.io Client and our relay infrastructure are encrypted using TLS. Browser connections to your apps and portals use HTTPS, with certificates issued by a public certificate authority. The seawise.io website and API are served through Cloudflare. Traffic within our internal infrastructure traverses a private network. ### 10.3 Your Responsibility You are responsible for: * The security of your self-hosted applications and servers. * Ensuring your applications do not expose sensitive data unintentionally. * Managing who you share portals and apps with, and what you make public. * Keeping the Seawise.io Client software up to date. ### 10.4 Security Incidents If we become aware of a security incident affecting the Service, we will notify affected users in accordance with applicable Canadian privacy laws. *** ## 11. Abuse Reports and Notices Anyone can report content or activity on the Service that they believe violates these Terms, the Acceptable Use Policy, or the law, by emailing with the subject "Abuse report". Please include the app or portal address and a description of the issue. For claims of copyright infringement, we follow the notice-and-notice regime under Canada's Copyright Act and forward compliant notices to the relevant account holder. Independently of any notice regime, we may disable access to apps, portals, or accounts that we reasonably believe are infringing or otherwise violate these Terms, and we may terminate the accounts of repeat infringers. *** ## 12. Limitation of Liability **To the maximum extent permitted by applicable law:** * The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. * Seawise.io shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of the Service. * Seawise.io's total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the greater of the amount you paid to Seawise.io in the twelve (12) months preceding the claim or one hundred Canadian dollars (CAD $100). * Seawise.io is not responsible for the content, security, or availability of applications you or others make reachable through the Service. * Seawise.io is not responsible for any loss or damage resulting from unauthorized access to your account, servers, or applications. *** ## 13. Indemnification You agree to indemnify, defend, and hold harmless Seawise.io and its contractors and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: * Your use of the Service. * Content or applications you make reachable through the Service, including through public portals and apps. * Your violation of these Terms or any applicable law. * Any third-party claim related to content or apps accessed through your tunnels. *** ## 14. Account Termination ### 14.1 By You You may delete your account at any time from the settings page in the web app. Upon deletion: * Your servers and apps will be immediately disconnected. * Your profile and associated data will be deleted, except where we must keep records as described in our Privacy Policy. * Active sessions for your apps and portals will be revoked. * This action is irreversible. ### 14.2 By Us We may suspend or terminate your account, or disable specific apps, portals, or public access, at any time if: * You violate these Terms or the Acceptable Use Policy. * Your account is used for illegal activities. * Required by law or legal process. * Your account has been inactive for more than 12 months (free plan only). We will make reasonable efforts to notify you before termination, except where prohibited by law or where immediate action is necessary. *** ## 15. Dispute Resolution ### 15.1 Governing Law These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. ### 15.2 Jurisdiction Any disputes arising out of or related to these Terms shall be resolved in the courts of Ontario, Canada, and you consent to the exclusive jurisdiction of those courts. ### 15.3 Informal Resolution Before filing any formal legal action, you agree to first contact us at and attempt to resolve the dispute informally for at least 30 days. *** ## 16. Changes to These Terms We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect, and we may ask you to accept the updated Terms in the app. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. *** ## 17. Severability If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. *** ## 18. Force Majeure Seawise.io shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or infrastructure outages, third-party service provider failures, cyberattacks, pandemics, or other events that are unforeseeable or unavoidable. During a force majeure event, our obligations under these Terms are suspended for the duration of the event. *** ## 19. Electronic Communications By creating an account, you consent to receive essential service communications from us electronically, including: * Sign-in, account verification, and authentication emails. * Service outage, security, and billing notifications. * Changes to our Terms, Privacy Policy, or other legal documents. These are transactional communications required for the operation of the Service. We only send marketing emails, such as product news and newsletters, if you have given consent, for example by choosing to receive them in the app. Every marketing email identifies Seawise.io and includes a way to unsubscribe, and you can withdraw your consent at any time. This is in accordance with Canada's Anti-Spam Legislation (CASL). *** ## 20. Export Compliance The Service may be subject to Canadian and international export control laws and regulations. You agree not to use, export, or re-export the Service in violation of any applicable export laws, including to any country, entity, or individual subject to Canadian or international sanctions. *** ## 21. Consumer Protection If you are a consumer in Ontario, Canada, your rights under the Ontario Consumer Protection Act, 2002 are not affected by these Terms. You have the right to transparent pricing information, clear cancellation procedures (available in the web app at any time), and protection against unfair business practices. Nothing in these Terms limits or excludes your statutory consumer rights. *** ## 22. Acceptance of Terms By clicking "I Accept" in the Service, or by signing in to or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. This constitutes a valid and enforceable electronic agreement under Ontario law. *** ## 23. Entire Agreement These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, constitute the entire agreement between you and Seawise.io regarding the Service and supersede all prior agreements and understandings. *** ## 24. Contact For questions about these Terms, contact us at: * **Email:** * **Website:**