> For the complete documentation index, see [llms.txt](https://docs.seawise.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.seawise.io/legal/refund-policy.md). # Refund Policy **Last updated:** October 7, 2026 Seawise.io offers a free tier, and your first paid subscription includes a 14-day free trial, so you can fully evaluate the product before paying. Because of this, all purchases are generally non-refundable. All payments are processed by Paddle, our Merchant of Record. Refunds are issued through Paddle to the original payment method. ## Free Trial A payment method is required to start the free trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription starts at the end of the trial and the first payment is taken automatically. Each account may use one free trial. ## Subscriptions When you subscribe to a paid plan, you can cancel anytime from the billing page in the web app. Your subscription remains active until the end of the current billing period. After cancellation, you'll automatically return to the free tier with no further charges. We do not offer prorated refunds for partial billing periods. ## Bandwidth Top-Ups Bandwidth top-ups are one-time purchases and are non-refundable once applied to your account. ## Timeframe Refund requests must be submitted within 30 days of the charge in question. Requests outside this window will be reviewed at our discretion. ## Exceptions We'll review refund requests on a case-by-case basis for: * **Billing errors:** you were charged incorrectly or charged after cancellation * **Service unavailability:** a significant outage prevented you from using the service for an extended period * **Duplicate charges:** you were accidentally charged more than once Nothing in this policy limits any refund rights you have under applicable consumer protection law. ## How to Request a Refund Contact us at with your account email and a description of the issue. We'll respond within 2 business days. ## Changes to This Policy We may update this refund policy from time to time. The latest version will always be available on this page.